Privacy policy
Last updated 30/12/2022
This privacy notice for Domus E vzw / Studio TIEY ("organization", "we", "us" or "our"), describes how and why we might collect, store, use, and/or share ("process") your (“user”, “your” or “you”) information when you use our services ("services" or “website”), such as when you:
Visit our website www.tiey.eu
Engage with us in other ways ― including any sales or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please contact us at info@tiey.eu
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
1. WHAT INFORMATION DO WE COLLECT?
Personal Data
We collect personally identifiable information, such as your (nick)name and email address. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the website. It is possible to book without revealing any personal data during events or after making an appointment by using a nickname and paying in cash.
Payment processor data
We use Stripe, Mollie and Payconic as payment processors. These processors collect financial information, such as data related to your payment method. All financial information is stored by the payment processor. You are encouraged to review their privacy policy and contact them directly for responses to your questions.
Automatically collected data
Google analytics automatically collects data when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, viewed pages, device name, information about how and when you use our website, geographic and demographic data and other technical information. This information is primarily needed for our internal analytics purposes.
Like many organizations, we also collect information through cookies and similar technologies. The information we collect includes:
Log and Usage Data
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the website (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports, sometimes called "crash dumps" and hardware settings).Device Data
We collect device data such as information about your computer, phone, tablet, or other device you use to access the website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.Location Data
We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the website.
Information collected from social media
In order to enhance our ability to provide relevant services to you and update our records, we may obtain information about you from social media platforms, such as your (nick)name, city, age, gender, friends, likes, RSVP’s, .... Any personal information that we collect from your social media account depends on your social media account's privacy settings.
2. HOW DO WE PROCESS YOUR INFORMATION?
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may process information collected about you to:
Notify you about new events (if you requested to be notified).
Contact you if a spot opened up (if you requested to be on the waiting list).
Manage your orders.
Process payments and refunds.
Resolve disputes and troubleshoot problems.
Respond to contact submissions and messages.
Analyze our website traffic.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
The General Data Protection Regulation (GDPR) require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent
We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.Performance of a Contract
We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our services or at your request prior to entering into a contract with you.Legitimate Interests
We may process your information when we believe it is reasonably necessary to achieve our legitimate organization interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
Send users information about our products and services
Diagnose problems and/or prevent fraudulent activities
Understand how our users use our products and services so we can improve user experience
Legal obligations
We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.Vital interests
We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
In legal terms, we are generally the “data controller” under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with third parties that perform services for us or on our behalf and require access to such information to do that work.
We have agreements in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
Cloud services
Data analytics services
Data storage service providers
Finance & accounting tools
Government entities
Order fulfillment service providers
Payment processors
Social networks
Website hosting service providers
Customer service
We also may need to share your personal information in the following situations:
Organization transfers
We may share or transfer your information in connection with, or during negotiations of any take-over or acquisition of all or a portion of our organization.Other users
If you interact with other users of our services or register for our services through a social network, other users on the social network will see your name, profile photo, descriptions of your activity, ...
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
The website may link to third-party websites that are not affiliated with us. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the website. You should review the policies of such third parties and contact them directly to respond to your questions.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the website within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to people under 18 years of age. By using the website, you represent that you are at least 18 years old. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from people under age 18, please contact us at info@tiey.eu
10. WHAT ARE YOUR PRIVACY RIGHTS?
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us at info@tiey.eu
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at info@tiey.eu
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of announcement communications
You can unsubscribe from our announcement communications at any time by contacting us at info@tiey.eu or by replying to the email that we sent. You will then be removed from the announcement list - however, we may still communicate with you, for example to send you service-related messages that are necessary for the administration, to respond to messages, or for other non-marketing purposes.
Cookies and similar technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.
If you have questions or comments about your privacy rights, you may email us at info@tiey.eu
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
12. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this privacy notice from time to time. We will alert you about any changes by updating the “last updated” date of this privacy policy. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us at info@tiey.eu